Education Sessions

Sunday, November 11

Sponsored by Waterloo Region Tourism Marketing Corp

12 noon – Buffet lunch available (by RSVP)
Opening remarks by Diane Deibel, Tour Operator Council Chair

1:00pm – 2:30pm
U.S. Customs Border Protection Presentation
Ms. Coleen Manaher
This presentation will provide information on what to expect when crossing the US Border and provide insight into particular situations. Hear how CBP (Custom Border Protections) is securing and facilitating travel.

2:30pm – 4:00pm
Canada’s Cannabis Legalization – Impacts and Considerations
Mr. Shelley Brown
With the legalization of cannabis, this presents added complexities for employers in Canada particularly in the transportation sector.  In addition, potential issues with passengers that book tours. Mr. Brown will discuss factors for consideration when creating, implementing, upholding and modifying drug and alcohol policies and the potential legal loopholes employers need to consider.

4:00pm – 4:30pm
Open Discussion

4:30pm – 5:00pm
New Operator/Guest Buyer
Join Debbie Yantzi of Perspectives and Ted Goldenberg of Chapman Cultural Tours for a quick overview of the marketplace floor and what to expect during appointments, networking sessions, etc.

5:30pm – 6:30pm
Operator Reception sponsored by Access Marketing
Mezzanine North, 2nd floor of the Augustus tower

 

Monday, November 12

9:00 – 9:45 am (Open to all Coach Operators)
Attracting and Retaining Talent 
Angela Splinter, CEO Trucking HR Canada
In today’s transportation sectors, attracting and retaining talent is ranked among employers as a top priority.  With companies vying for drivers and office staff, every effort needs to be made to encourage employee satisfaction and promote loyalty.  The bottom line doesn’t always come down to who pays the most.  Hear from Angela Splinter, a subject matter expert on the transportation sector and the key factors those entering the workforce seek in an employer.  And once you’ve got the good employees you’ve been looking for, find out how to keep them!

 

10:00-10:45am (Open to all Coach Operators)
Canada’s Cannabis Legalization – Impacts and Considerations
Shelley Brown, Steinberg Title Hope & Israel LLP
On October 17th, 2018, Canada legalizes cannabis.  This presents added complexities for employers in Canada particularly in the transportation sector.  Shelley Brown, an employment and human rights legal expert will discuss factors for consideration when creating, implementing, upholding and modifying drug and alcohol policies and the potential legal loopholes employers may need to consider.

 

10:00 – 11:30am (Open to all Sellers)
Crisis Management
Doug Switzer

It’s everyone’s worst nightmare. Something has gone horribly wrong: your bus crashed, food poisoning in your restaurant, a bankrupt supplier has left your group tour stranded in some amazing, but remote, place. And media are calling, your company is all over social media, and your company’s (and the industry’s) reputation as a safe reliable service provider is under attack. You need to be able to fight back effectively, make sure the record is set straight and minimize the  damage done to your reputation. You need a good crisis management plan, and you need to execute it effectively. This session will help you make a plan and prepare for the day (which we all hope will never come) when it is you and your company that are in the spotlight!

 

11:00am – 12:00pm (Open to all Coach Operators)
“Good Companies Are Bought Not Sold”
Mike “Ace” McCarron, Left Lane Associates, HR Canada

Learn what every business owner should do to maximize the enterprise value of their transportation company long before they are ready to sell.

 

1:30 – 3:00pm (Open to all sellers)
Seller Members Forum
Suggested topics:
Trends in Tourism including Border Crossings, Cannabis Legalization in Canada and Impact, Flexibility in Group Bookings – deposits etc.
If you have any suggestions for a topic during this forum, please let Mardi Schueler know.  mardi@omca.com.

 

1:30-2:30pm (Open to all Coach Operators)
Quebec Regulations, Policy and Enforcement Roundtable
Pierre-Olivier Dumas, Partner, Stein Monast LLP

Operators running into and through Quebec often face challenges as a result of different policies and regulations that apply to motor coach operators in la belle province.  Our panel guests include an Quebec enforcement officer, an MTQ policy specialist, and a Quebec transportation lawyer that will provide guidance, insight and clarity into the requirements and regulations affecting motor coaches running in Quebec.

 

2:45-3:45pm (Open to all Coach Operators)
U.S. Northern Border States Roundtable
Cherie Hime, Executive Director, Midwest Bus & Motorcoach Association
Cam Morris, Chair, Bus Association of New York

This session will discuss operational, policy and safety issues faced by the motor coach sector in many northern border states.  Cherie Hime from Midwest Bus and Motorcoach Association represents Illinois, Indiana, Iowa, Kansas, Michigan, Missouri, North Dakota, South Dakota and Ohio.  Joining Cherie on stage will be Cam Morris representing New York and Robert Sculley representing Vermont.  This is a fantastic opportunity to hear the latest emerging issues and trends in these border states and identify common areas where we can work more closely with our friends and neighbours to the south.

 

Tuesday, November 13


10:00 – 11:30am (Open to all Coach Operators and Sellers)
Crisis Management
Doug Switzer

It’s everyone’s worst nightmare. Something has gone horribly wrong: your bus crashed, food poisoning in your restaurant, a bankrupt supplier has left your group tour stranded in some amazing, but remote, place. And media are calling, your company is all over social media, and your company’s (and the industry’s) reputation as a safe reliable service provider is under attack. You need to be able to fight back effectively, make sure the record is set straight and minimize the  damage done to your reputation. You need a good crisis management plan, and you need to execute it effectively. This session will help you make a plan and prepare for the day (which we all hope will never come) when it is you and your company that are in the spotlight!

 

1:30 – 3:00pm (Open to all Sellers)
Seller Members Forum
Suggested topics:
Trends in Tourism including Border Crossings, Cannabis Legalization in Canada and Impact, Flexibility in Group Bookings – deposits etc.
If you have any suggestions for a topic during this forum, please let Mardi Schueler know.  mardi@omca.com.