Education Sessions

Sunday, November 3

12 noon – Tour Operator Lunch (by RSVP only)
Tour Operator Council Chair, John Temple, will introduce the current Council Members and operators will have an opportunity to network with colleagues while enjoying lunch. 

12:45 pm – 1:00 pm
TICO Update, presented by TICO’s Richard Smart, President & CEO, and Dorian Werda, Vice-President.

 

1:00 pm – 2:00 pm
Tour Operator Panel Discussion; “Common Practices for Tour Directors”.
This will be an open discussion to share what some of the common practices are and suggestions for what might be implemented as a practice.

2:15 pm – 3:30 pm
“Circle Safety Check” 
417 Bus Lines is providing two coaches with Drivers to do a demonstration of safety features and differences in each of the coaches.  Learn or refresh on what to do if a Driver should become incapacitated, how to stop a coach safely.
*Please note, this session will be street side near the Shaw Convention Centre (beside Westin Hotel).  Please dress comfortably in walking shoes!

3:45 pm – 4:30 pm
New Operator/Guest Buyer Orientation
A quick overview of the marketplace floor and what to expect during appointments, networking sessions, etc.

5:30 pm – 6:30 pm
Tour Operator Reception
Hosted by Access Marketing/Travel Showcase

 

Monday, November 4

9:00 am – 9:45 am (Open to all Coach Operators)
Results of the Canadian Federal Election; Business Impacts
Presented by: Brian Kingston, Vice President, Policy International and Fiscal, Business Council of Canada
Join us where the Business Council of Canada will provide an assessment of the results of the Canadian federal election and what it means for your business.

10:00 am 10: 45 am (Open to all Coach Operators)
Busing On the Lookout; Human Trafficking Hotline Launches: How the OMCA Members can Make a Difference
Presented by: Heather Fry, Canada Director, Busing On The Lookout
Human trafficking is modern-day slavery and it is happening in our own backyard. As leaders in Canada’s transportation and tourism industries, OMCA members can play an integral role in helping to combat human trafficking taking place in communities throughout the country. Earlier this year, Canada launched its own national human trafficking hotline (833-900-1010) so Busing on the Lookout (BOTL), a program of Truckers Against Trafficking (TAT) and OMCA partner, is ramping up its efforts to raise a mobile army of bus industry professionals throughout Canada to provide an extra set of eyes and ears for law enforcement in recognizing and reporting this heinous crime. This session will provide an overview of human trafficking and possible intersections with the bus industry, share information about the Canadian Human Trafficking Hotline, and outline steps for how OMCA members can get involved.

 

10:00 am – 11:30 am (Open to all)
The Secret to Capitalizing on Trends
Presented by: Sally Davis Berry
Learning about trends affecting the tourism industry is important.  But taking action on the trends is what separates successful businesses from those that have mediocre results.  In the session, we will look at trends and learn how to apply specific actions to leverage each trend.

 

11:00 am – 12:00 pm (Open to all Coach Operators)
Teasing Out the Role of Sleep-Related Fatigue in Safety Incidents – One Big Risk Factor to Consider
Presented by: Clinton Marquardt, Human Fatigue Specialist
There is an often-overlooked fatigue risk factor that is almost guaranteed to be taking its toll on your workforce even if you don’t operate 24/7.  Health, productivity and especially safety are all degraded by this fatigue risk factor. In his presentation, Clinton will tell you what this fatigue risk is and how to assess it. You will leave this presentation with an easy to follow a two-step process that will help you understand if human fatigue is contributing to your safety incidents.

 

1:30 pm – 3:00 pm (Open to all)
Seller Members Brainstorm
Moderated by: the Supplier Council members
This is your opportunity to learn and share amongst fellow seller members’ current group trends affecting your business, flexibility in group sizes, best practices, deposit policies, etc.
**If you have other topic suggestions and want to share in advance, please contact: mardi@omca.com

 

1:30 pm– 2:30 pm (Open to all Coach Operators)
Cybersecurity Risks and Mitigation
Presented by: Tat Wong, BOXX Insurance
Cybersecurity, everyone has this on top of their minds, but how can you begin the journey in a way that is effective, easy, and appropriate for your organization. What are the risks? What are the solutions? How can I begin to do a better job in keeping my organization cyber secure? What can happen to our organization; Reputationally, Regulatorily, and Our Brand?

 

2:45 pm – 3:45 pm (Open to all Coach Operators)
Transport Canada Safety Measures Updates
Presented by: Ibrahima Sow, Director, Road Safety Programs, Motor Vehicle Safety, Transport Canada

Part I- Vulnerable Road Users (2:45 – 3:15)
Part II – Task Force on School Bus Safety Measures (3:15 – 3:45)

 

Tuesday, November 5

9:00 am – 10:00 am (Open to all Coach Operators)
Fleet Operators: Who Owns Your Vehicle Data?
Presented by: Scott Proudfoot
The development of connected and automatic vehicles has created a mini-gold rush to control the data generated by vehicles. Who sets the rules that will determine the competitive landscape for current fleet operators from taxi, to rental, to ride-share, to motor coach? This is a future in which everyone’s business model gets disrupted! This presentation outlines the expected Government agenda and the potential impact on coach fleet operators.

10:15 am – 11:45 am (Open to all Coach Operators)
Canadian Regulations on Accessible Transportation
Presented by: Sonia Gangopadhyay, Acting Director, Centre of Expertise for Accessible Transportation
Sonia Gangopadhyay, Director of the Centre of Expertise for Accessible Transportation at the Canadian Transportation Agency (CTA), will be presenting the new Accessible Transportation for Persons with Disabilities Regulations which will be coming into force in June 2020. The regulations consolidate the CTA’s various accessibility instruments –six voluntary codes of practice and two regulations – to create a single, robust, legally binding set of federal accessible transportation regulations. In addition, she will be speaking about the CTA phase II regulatory development, as well as the new obligations pertaining to accessibility plans, feedback processes, and progress reports which will be required under the Accessible Canada Act which received royal assent on June 21, 2019.

10:00 am – 11:30 am (Open to all)
The Secret to Capitalizing on Trends
Presented by: Sally Davis Berry
Learning about trends affecting the tourism industry is important.  But taking action on the trends is what separates successful businesses from those that have mediocre results.  In the session, we will look at trends and learn how to apply specific actions to leverage each trend.

1:30 pm – 3:00 pm (Open to all)
Seller Members Brainstorm
Moderated by: the Supplier Council members
This is your opportunity to learn and share amongst fellow seller members’ current group trends affecting your business, flexibility in group sizes, best practices, deposit policies, etc.
If you have other topic suggestions and want to share in advance, please contact: mardi@omca.com

1:15 pm – 3:30 pm (Open to all Coach Operators)
Current Trends and the Future of the Motor Coach Industry
Moderated by: Doug Switzer
Interactive round table, headed by a panel of distinguished industry leaders, focusing on currents trends and what they mean for the future of the motor coach industry.